Refund and Returns Policy

Refund and Returns Policy — Decroly Education Centre

This Refund and Returns Policy applies to purchases made at https://deceduc.com. Decroly Education Centre’s main business is selling online courses and online education services. Please read this policy carefully before purchasing.

1. Summary (Key Points)

  • No physical returns: All products are digital (online courses, course materials, access to learning platforms). There are no physical goods to return.
  • Refunds available in certain cases: We offer refunds in specific circumstances (listed below).
  • Time limits: Refund requests must be made within the timeframe described for each product or situation.
  • How to request: Refund requests must be submitted through our support channel with required information.

2. Definitions

  • Course: Any online program, class, workshop, or bundled learning content sold on our website.
  • Access: Login credentials, portal permissions, or any digital access granted after purchase.
  • Free trial: Any trial period where a customer can access course material without charge.

3. Eligibility for Refunds

Refund eligibility depends on the type of product and the reason for the request:

3.1 General Courses (single courses)

  • Within 7 days: If you request a refund within 7 calendar days of purchase and you have not completed more than 20% of the course content, we will issue a full refund.
  • After 7 days: Refunds after 7 days are considered case-by-case. Partial refunds may be offered only for exceptional situations (technical failure preventing access not resolved by support, duplicate purchase, or other verified errors).

3.2 Bundles and Subscriptions

  • Bundles: Refunds for bundles follow the same 7-day / 20% rule as single courses, calculated across the bundle items. If you consumed more than 20% of total bundled content for the specific item(s) requested for refund, a refund may be prorated or denied.
  • Subscriptions (recurring billing): You may cancel a subscription at any time. Refunds for recurring charges depend on when you cancel:
    • Within 7 days of first payment: Full refund if less than 20% of accessed content used.
    • After first billing cycle: No automatic refund for the expired billing period. We may offer a prorated refund in exceptional cases at our discretion.
    • Cancellation stops future billing but does not always entitle you to a refund for time already billed unless exceptional.

3.3 Free Trials

  • No charges are made during a free trial. If you are charged in error during a trial, contact support immediately and we will evaluate your claim and may refund the charge.

3.4 Technical Issues

  • If you cannot access course content due to technical problems on our side, contact support right away. If we cannot resolve the issue within a reasonable time (usually 7 days after your support request), we will offer a refund or credit.

3.5 Fraud, Duplicate or Unauthorized Charges

  • If you notice unauthorized or duplicate charges, contact us immediately. Verified unauthorized or duplicate transactions will be refunded.

4. Non-Refundable Items

  • Completed courses: No refund if you have completed more than 20% of the course content.
  • Change of mind: Refunds are generally not provided solely for a change of mind after the 7-day/20% window.
  • Discounted or promotional offers: Some promotional or clearance sales may be marked as final sale; refunds may not be available. This will be clearly stated at the time of purchase.
  • Third-party services or materials: Purchases made via third-party platforms or vendors follow their refund policies, not ours.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email our support team at support@deceduc.com (or use the contact form on https://deceduc.com/contact).
  2. Provide:
    • Your full name and email used for purchase
    • Order number or transaction ID
    • Course title(s)
    • Date of purchase
    • Reason for the refund request and any supporting information (screenshots for technical issues, evidence of duplicate charges, etc.)
  3. Our support team will respond within 3 business days with next steps. For eligible refunds, processing typically takes 5–10 business days after approval.

6. Refund Method

  • Refunds will be issued using the original payment method where possible (credit/debit card, PayPal, etc.).
  • If the original payment method is unavailable, we will offer an alternative (store credit or bank transfer) where feasible.
  • Decroly Education Centre is not responsible for bank processing times or fees charged by payment providers.

7. Changes to Access After Refund

  • If a refund is granted, access to the refunded course(s) will be revoked immediately. Any course certificates or progress for those courses will be invalidated.

8. Disputes and Chargebacks

  • If you file a chargeback with your bank or card issuer before contacting us, please notify us. We will investigate your claim. Repeated or unjustified chargebacks may lead to account suspension.

9. Contact and Support

10. Policy Updates

We may update this policy from time to time. The latest version will always be posted at https://deceduc.com. Changes apply to purchases made after the revision date.

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